FAQs

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Q?

How can Benchmark help a client reduce costs?

A.

Benchmark Reporting Agency offers a number of services that save our clients money. Videoconferencing offers huge cost-savings when dealing with out-of-town meetings or depositions. It allows attorneys, clients, co-counsel, and paralegals to conduct realtime, face-to-face meetings in the most productive, efficient, and cost-saving way possible by eliminating traveling costs. Yet videoconferencing maintains the benefits of in-person meetings, allowing meeting participants to share information, collaborate, maintain personal interaction, and build relationships.

Realtime reporting is convenient and cost effective. It provides attorneys and paralegals with instant access to deposition testimony, whether they are in the same room or across the globe. Testimony analysis can begin immediately without the higher cost of a daily transcript.

In addition to the realtime transcript, Benchmark provides the testimony via an Internet feed and incorporates instant messaging. Without having to be at the deposition, co-counsel or expert witnesses may provide advice to the attorney. This saves the cost of getting others, in addition to the attorney and reporter, to the deposition.

For attorneys who request a final transcript, Benchmark is able to compress the transcript to four transcript pages per one hardcopy page (along with word index) or provide an e-transcript – saving an enormous amount in copying costs.

Q?

Does Benchmark provide deposition suites?

A.

Benchmark Reporting Agency provides clients free usage of our deposition suites which are confidential and include access to computers, printers, telephones, photocopy machines, a fax machine, and Benchmark's professional staff. Benchmark also offers videoconferencing capabilities from nearly 5,000 deposition suites throughout the world as well as in our downtown Minneapolis offices.

Q?

What products does Benchmark support?

A.

From basic litigation support services such as compressed and electronic transcripts to supporting the latest transcript management software available, Benchmark is committed to providing exceptional service and sharing expert knowledge about the products we promote and support, including: LiveNote®, RealLegal®, Digitized Video, and streaming video.

Q?

Does Benchmark provide after hours emergency assistance?

A.

Yes. Benchmark Reporting Agency provides a telephone number that is answered 24 hours a day, 7 days a week. A staff member is always available to help clients with any requests, last minute scheduling changes, and cancellations.

Q?

What advantages does Benchmark offer over other reporting agencies?

A.

Our clients choose Benchmark Reporting Agency because we provide a wide range of services to all sizes of law firms and cases. Clients appreciate the knowledge and experience we bring to reporting and our investment in the latest technology. Our realtime services are available at the deposition site as well as over the Internet. Our video services are provided by Certified Legal Video Specialists and we offer VHS or digitized and synchronized video on CD-ROM and DVD. Always investing in the latest reporting technology, Benchmark provides such services as hyperlinked imaged exhibits from electronic transcripts, videoconferencing, digitized video, and video streaming for depositions.

Another outstanding reason our clients choose Benchmark Reporting Agency lies in our ability to exceed expectations. We hire only the best– from our knowledgeable and professional office staff to our court reporters and video experts. Our professionals arrive confident, capable, and ready to provide stenography, transcription, litigation support, video, and videoconferencing in a professional and timely manner.

All of these qualities – staying informed about industry news, adapting the latest technology, hiring the best court reporters and video experts, and exceeding client expectations – allow Benchmark to set the standard in the legal industry.

Q?

Is Benchmark experienced in handling complex litigation?

A.

Benchmark Reporting Agency has been in business for over 40 years and has handled many large litigation cases. We specialize in patent litigation and medical and technological testimony depositions and our reporters are capable of covering everything from patent infringement involving chemical manufacturing to asbestos/mesothelioma litigation. As technology changes Benchmark continually stays on the cutting edge of new products and services available so that we may better serve all of our clients.

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